Chat

The chat lets MyChronos users talk to each other without leaving the application: direct conversations, groups, @ mentions, reactions, replies and read receipts. In the admin panel it opens from the chat button in the top bar or at /panel/chat, and employees find it in the mobile app menu.

Attaching filesCopy Anchor Link

With the paper clip next to the text box you can attach up to 10 files per message, up to 10 MB each: images (JPG, PNG, GIF, WEBP, HEIC), PDF, Office and OpenOffice documents, TXT, CSV and ZIP. Files can be sent with or without text. Images show as thumbnails and other files as a download link with their size.

Files are stored privately and only the members of the conversation can open them. Read only members cannot attach files.

PermissionsCopy Anchor Link

The permissions of the Chat group of each role decide what each user can do:

• Use the chat — Required to see the chat. Without it the user appears in no list.
• Start direct conversations — Allows starting a direct message. An existing conversation (started by the other person) can always be answered.
• Create chat groups — Allows creating groups from the chat.
• Leave groups they were added to — Without it, the user cannot leave groups other people added them to or that they were enrolled in automatically. Whoever creates a group can always leave it.
• Chat with anyone — Can write to any user with access to the chat.
• Chat with people of their employee groups (member or manager) — Can write to colleagues of the employee groups they belong to and to members of the groups they manage.
• Chat with their managers — Can write to the managers of their employee groups.
• Manage chat groups (automatic enrollment) — Gives access to Chat groups in the settings and allows configuring automatic enrollment.

The three "Chat with…" permissions add up and apply when the user starts a direct conversation or adds people to their groups. Without any of them, the user can only write in groups they were added to.

Chat of a task or an employeeCopy Anchor Link

The page of a task or an employee has a Chat button with two options:

• Chat of this record — Opens the record's own group chat. If it does not exist yet, it is created automatically with the suggested people; if it exists and you may see the record, opening it adds you. The button shows the unread messages.
• Discuss in chat — Sends a card of the record to the conversation of your choice (a group, a record chat or a person), with an optional message.

Timesheets can also be shared in the chat as a card: with Discuss in chat from the timesheet page, with the chat's attach record button (search by employee name or code, or by day as dd/mm/yyyy) or by dragging a timesheet from the Records review page onto the chat open beside it.

Who can take part in a record chat:

• Tasks — Whoever can see the task: the assignee, the creator and users allowed to see tasks of its category. The chat is created with the assignee and the creator.
• Employees — The employee's managers and users who can see every employee. The employee does not take part in the chat about their own record. The chat is created with their managers.

The chat's administrators (at first, whoever opened it first) can add other people from Group settings, as long as they can see the record and are among their contacts; suggested people come first, marked with ★. Whoever loses access to the record stops seeing its chat.

Permissions within a groupCopy Anchor Link

Each group member has one of these permissions:

• Read only — Can read messages, but not write, react or reply.
• Read and write — Can write, react, reply and edit their messages.
• Administrator — Can also change the group name, members and permissions from Group settings.

The group form has:

• Default permission of members — Applies to everybody without a permission of their own, including people who join later (for example by opening a task chat or through automatic enrollment). It is Read and write by default.
• Permissions per person — With Add a person you can give someone a permission other than the default. For example, an announcements group that is Read only by default and Read and write only for whoever posts.

Whoever creates a group, or first opens a record chat, is its Administrator. If the last administrator leaves, the longest-standing member becomes one automatically. Users with Manage chat groups (automatic enrollment) can also configure any group (except record chats) from Chat groups.

Groups with automatic enrollmentCopy Anchor Link

Users with Manage chat groups (automatic enrollment) can create and edit groups at /panel/chat-groups or from Group settings inside the chat.

Under Automatic enrollment you can pick one or more sources:

• Employee groups — Users of the employees who belong to the selected groups join.
• Workplaces — Users of the employees assigned to the selected workplaces join.

People join the group while they belong to a source and leave when they stop belonging. Changes apply when employees, groups or workplaces are saved, and every hour in any case. Members added manually stay in the group even if the sources change, and whoever leaves a group on their own is not added back automatically.

Chat notificationsCopy Anchor Link

Chat sends two notifications, in the app (push) and in the admin panel bell:

• Chat: new message — when someone writes to you and it is the first unread message of that conversation.
• Chat: mention — every time someone mentions you, also when they add the mention by editing a message.

They are sent in the background and can be enabled or disabled per channel in each role, under Notifications.

Chat in the mobile appCopy Anchor Link

Employees with Use the chat have a Chat option in the mobile app menu. For security, the chat is not available in sessions opened at a kiosk (barcode, card, fingerprint or face recognition).

Related pages

EmployeesManage your employee directory — create and edit employee profiles, assign schedules, policies, roles, and organise staff into groups.Employee GroupsOrganise employees into groups to simplify management, filter views, and control which managers can see and manage specific people.WorkplacesDefine your company's physical locations and optionally restrict where employees can clock in using GPS zones.